INDUSTRY PLAYBOOK
Public sector
Citizen service, procedures, transparency and data sovereignty.
INDUSTRY PLAYBOOK
A vertical stack, not an isolated chatbot.
30-day pilot: FAQs + internal routing with audit trail and cited sources.
Trapped data
- Procedures, citizen claims, case files, appointments, policy and multichannel communication.
Workflows to coordinate
- Citizen service, routing, case tracking, transparency and reporting.
Useful agents
- Agentic intake desk
- Policy RAG
- SLA monitor
Success metrics
- tiempo de derivación
- consultas contenidas
- fuentes citadas
- casos escalados
Risks and governance
- Privacy, bias, plain language and public traceability.
RECOMMENDED MODULES
A vertical stack, not an isolated chatbot.
Agent Orchestrator
Automates end-to-end tasks with traceability and human control.
Governed by Trust Core
Agentic CRM
Turns conversations into opportunities, tasks and reports.
Governed by Trust Core
Omnichannel CX
Resolves repetitive requests and escalates exceptions with context.
Governed by Trust Core
RAG Knowledge Hub
Reduces hallucinations and keeps sources controlled.
Governed by Trust Core
Decision & Scoring
Explains decisions, signals used and review thresholds.
Governed by Trust Core
Intelligent Outreach
Personalizes without losing brand, consent and trace control.
Governed by Trust Core