INDUSTRY PLAYBOOK
Healthcare
Scheduling, intake, authorizations and sensitive traceability.
INDUSTRY PLAYBOOK
A vertical stack, not an isolated chatbot.
30-day pilot: reduce administrative friction with human review and no medical diagnosis.
Trapped data
- Appointments, intake, authorizations, results, protocols, coverage and patient messages.
Workflows to coordinate
- Administrative triage, scheduling, authorizations, reminders and non-clinical requests.
Useful agents
- Intake agent
- Scheduling assistant
- Protocol RAG
Success metrics
- turnos gestionados
- tiempo de admisión
- casos escalados
- errores evitados
Risks and governance
- Sensitive data, clinical boundaries and explicit consent.
RECOMMENDED MODULES
A vertical stack, not an isolated chatbot.
Agent Orchestrator
Automates end-to-end tasks with traceability and human control.
Governed by Trust Core
Agentic CRM
Turns conversations into opportunities, tasks and reports.
Governed by Trust Core
Omnichannel CX
Resolves repetitive requests and escalates exceptions with context.
Governed by Trust Core
RAG Knowledge Hub
Reduces hallucinations and keeps sources controlled.
Governed by Trust Core
Decision & Scoring
Explains decisions, signals used and review thresholds.
Governed by Trust Core
Intelligent Outreach
Personalizes without losing brand, consent and trace control.
Governed by Trust Core