INDUSTRY PLAYBOOK
Retail & e-commerce
Support, sales, catalog, returns and personalization.
INDUSTRY PLAYBOOK
A vertical stack, not an isolated chatbot.
30-day pilot: repetitive support + controlled recommendations + contact-reason dashboard.
Trapped data
- Catalog, inventory, orders, returns, campaigns, reviews, tickets and sales conversations.
Workflows to coordinate
- Support, recommendations, claims, returns, replenishment and sales follow-up.
Useful agents
- Omnichannel CX agent
- Catalog agent
- Demand radar
Success metrics
- resolución asistida
- conversión
- tickets evitados
- tiempo de respuesta
Risks and governance
- Do not promise stock/price without current source.
RECOMMENDED MODULES
A vertical stack, not an isolated chatbot.
Agent Orchestrator
Automates end-to-end tasks with traceability and human control.
Governed by Trust Core
Agentic CRM
Turns conversations into opportunities, tasks and reports.
Governed by Trust Core
Omnichannel CX
Resolves repetitive requests and escalates exceptions with context.
Governed by Trust Core
RAG Knowledge Hub
Reduces hallucinations and keeps sources controlled.
Governed by Trust Core
Decision & Scoring
Explains decisions, signals used and review thresholds.
Governed by Trust Core
Intelligent Outreach
Personalizes without losing brand, consent and trace control.
Governed by Trust Core